We accept Bank Transfer and FPS methods (HSBC)

Shipping fee

• Shipping Fee is HK$50. Free Shipping for any order over HK$500

Delivery method 

• Door to door by S.F. Express
• Self-pickup services at SF stores and EF Lockers (Please fill in the full address of your favorite SF store or EF Lockers in the shipping address field at checkout)

Delivery areas

• Hong Kong Island, Kowloon, New Territories, certain remote areas and outlying islands
• We ship to commercial and residential addresses only. P.O. box and logistics centers are not accepted as delivery address.
  Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

Estimated delivery time

• Upon confirmation of payment, it will take 1-2 business days to process the order, subject to stock availability
• Under normal circumstances, the order will arrive at the delivery address in 2-3 business days after dispatch. For remote areas, it might take 3-4 business days.

Delivery schedule

• Mondays to Saturdays: 9am-7pm
• Sundays and Public Holidays: Not in service

Delivery schedule for Outlying Islands

• Cheung Chau Island: Mondays & Thursdays
• Lamma Island: Tuesdays & Fridays
• Peng Chau Island: Wednesdays & Saturdays

Shipment tracking/ change of shipping address

• Once the order is ready to ship, an email notification containing order tracking number will be sent to the customer. Please contact SF Express to track the shipment.
• Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
• If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements.
• If customer is not reachable for delivery after two attempts, the order might risk being cancelled and not refunded.
  S.F. Express HK hotline: +852 27300273

All Exchange, Maintenance and Repair service will be handled by the product’s manufacturer/vendor. If you have any questions after delivery, you may contact us at +852 3953 1352 (Mon – Fri, 9am – 6pm; except public holidays), or email us at info@idigitalts.com for enquiry; or contact the manufacturer/vendor directly.

Under normal circumstances, any request for Return and Refund will NOT be accepted. Please contact us at +852 38531352 (Mon – Fri, 9am – 6pm; except public holidays), or email us at info@idigitalts.com for enquiry; or contact the manufacturer/vendor directly.

We offer a 7-day Exchange Policy for MSI products purchased directly from us.

Customer shall examine the products that you purchased and found the hardware damage or malfunction due to the manufacturing fault, which affects the basic operation of the machine, machine replacement is acceptable. Subject to the terms and conditions of this return policy, if customer found any damage or malfunction of the purchased hardware customer can call our hotline 3953 1352 within seven (7) days from the date which the products are delivered for inspection assistance. After confirming whether the new product is defective, we will arrange machine replacement or repair according to the specific condition, provided that the products are returned in original boxes, intact with all original packaging materials including Universal Product Code (UPC), manuals, and all accessories enclosed in that carton and packing slip properly packed. iDigital reserve the right to charge a restocking fee if any of the original materials is missing.

Please note about below items for the products or items that are not eligible for return included but not limited to the following items:

any opened software;
any opened accessories, supplies or consumables;
any products modified, tampered or altered by any person other than iDigital’s personnel;
any products with defects caused by any damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, usage and/or storage and/or installation not in accordance with product instructions,
any products with defects caused by use of parts and components not supplied by us; and
any other products or items not meeting any return or exchange requirements or process set forth in this return policy.
In addition to the foregoing return rights, you may also return defective products pursuant to our standard warranty or pursuant to implied warranties mandated by applicable law.

We will inform you if individual item(s) in your order is(are) out of stock or has(have) become obsolete. A refund for the item(s) will be issued to you.